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Redressal of Complaints:

In case any of our c ustomers is having any complaint about Banking Services of Bank of Baroda, s/he is requested to approach concern Branch Manager to resolve the matter at first place.

If any customer is not satisfied with reply the customer is requested to follow the established escalation levels given below:

Levels

Escalation

Particulars

Level - 1

Branch Level

In case of any complaint, the matter may be first brought to the notice of concerned Branch Manager for immediate Redressal.

Click here for details of Branch

Click here to download Feedback / Grievance Redressal form

Online Complaint (SPGRS)

Alternatively, customer may register complaint online, for which an icon "Online Complaint (SPGRS)" has been provided at home page of our bank's website. Upon lodging the complaint in SPGRS, the system provides a "Tracker Id " as an acknowledgement and also to track the progress of the complaint. Complainant has to preserve the "Tracker Id" refrence

Click here to fill Online Complaint Form

Click here to download Feedback / Grievance Form

Level - 2

Regional Level

If the complaint is not redressed to the satisfaction of the customer, the matter may be taken up with the Regional Manager concerned whose name, address and other details may be obtained by clicking the link below:


Level - 3

Zonal Level

If still any complaint is not redressed, the matter may be taken up with the next level i.e Zonal Manager concerned whose name, address and other details may be obtained by clicking the link below:

Level - 4

Nodal Office Level

If the complainant still feels unsatisfied with the responses received, s/he can address the complaint to the Bank’s Nodal Officer at Head Office designated to deal with customers’ complaints / grievance giving full details of the case on the below mentioned address:

Shri Suhas B Paranjape
(General Manager, Operations & Services)
Bank of Baroda, Head Office,  Suraj Plaza 1 6th Floor;
Sayajigunj, Maganwadi, Baroda-390 005, (Gujarat) India.

Tel. : (0265) 2363001 – 2361852 (PBX) Fax : (0265) 2362914

e-mail : gm.ops.ho@bankofbaroda.com

External Agencies

Even after this, if s/he is not satisfied, S/he is free to take recourse to the following:
The Banking Ombudsman located in State Capitals under RBI Ombudsman Scheme 2006



Disclosure of complaints/unimplemented awards of Banking Ombudsman

Note: To enable the customers to voice their grievances or offer suggestions for improvement in customer service, “Customer Day” is observed at all the offices of the Bank across the organization covering Branches, Regional / Zonal Offices and Head Office, on 15th of every month ( next day, if 15th is a holiday or half day).


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