Ladies and Gentlemen,
I have great pleasure in extending a warm welcome to all of you to the Fourteenth Annual General Meeting of your Bank. I
thank you all for your continued trust,
encouragement and support to the
Bank.
The Directors’ Report, Auditor’s Report
and Audited Accounts with the notes
thereon for the year 2009-10 are with you
for quite some time. With your consent, I
shall take it as read.
The Annual Report sent to you gives you
a detailed review of your Bank’s
performance. In today’s meeting, I will like
to share with you some thoughts on how
your Bank is positioned and our strategies
to convert it into a world class, high
performing organization in the years
ahead.
Before I begin to discuss the specific
issues of your Bank, I would like to briefl y
describe the external environment in
which we performed during the year
2009-10.
Economic and Banking Environment
Indian economy and its banking industry
passed through many ups and downs
throughout the year 2009-10. The fi rst half of the year was marked by a sharp
contraction in agricultural output caused
by deficient monsoon, a continued
slowdown in fi nal consumption expenditure,
a negative growth in exports/imports and
a muted demand for bank credit.
However, in the second half of 2009-10,
the economy witnessed a quick rebound
thanks to the timely countercyclical
policies of the Government and the
Reserve Bank of India (RBI) in response
to the global crisis, a pick up in several
economies of the world and a recovery in
capital infl ows.
Indian industry saw a substantial
turnaround in the latter half of 2009-10.
As a result, the industrial production for
2009-10 registered a growth of 10.4% as
against 2.8% in 2008-09. The major
growth drivers of industrial production
were mining and manufacturing sectors
and within the manufacturing sector, the
capital goods and consumer durables
sectors. Both exports and imports too
turned positive by November-December,
2009 after contracting continuously for
the previous 12 to 13 months.
However, inflation emerged as the major
macro risk during 2009-10. While
infl ationary pressures since late 2009 stemmed initially from rising food prices,
non-food infl ation too picked up in the last
quarter of 2009-10 with overall demand
getting stronger and a rise in the
administered prices of domestic fuels. The
monthly headline infl ation for March, 2010
sharply rose to 11.04% - the highest since
October, 2008.
Accelerated growth in both infl ation and
industrial production prompted the RBI to
normalize its Monetary Policy and move
its focus to “recovery management” from “crisis management”. During the last
quarter of 2009-10, the RBI raised Cash
Reserve Ratio by 75 bps and Repo/
Reverse Repo rates by 25 bps each to
anchor inflation expectations.
India’s merchandise trade managed to
recover in the latter part of the year from
the severe impact of global financial
turmoil. However, taking the entire year
2009-10, Indian exports contracted by (-)
4.7% as against a growth of 3.4% in
2008-09.
Capital f ows continued to remain buoyant
throughout the year 2009-10. During the
year, total foreign investments amounted
to US $ 66.5 billion as against US $ 21.3
billion in 2008-09. India’s foreign exchange reserves (FER) increased by US $ 27.1
billion during 2009-10 to reach US $
279.1 billion at the end of March 2010.
This was mainly attributed to higher
capital infl ows in the form of portfolio
investments during the year 2009-10.
Mirroring the real sector progress in the
second half of 2009-10, the Indian
banking industry too posted a decent
performance during 2009-10. The
Scheduled Commercial Banks’ Aggregate
Deposits expanded by 17.1% (y-o-y) and
Non-food Credit by 16.9% (y-o-y) during
2009-10. It may be noted that the PSU
banks played a major role in fi nancing
productive investments during 2009-10.
However, the banking industry as a whole
had witnessed a considerable deceleration
in credit demand till October, 2009. While
the asset quality remained relatively
stable, credit costs increased for several
banks with the maturing of restructured
loans. Furthermore, a rise in fi scal defi cit
on account of deceleration in tax revenue
growth gave rise to higher market
borrowings during 2009-10. This resulted
in heightened volatility in bond yields and
posed tough challenges to the banking
industry’s treasury operations.
Let me now give you a detailed account
of your Bank’s business and fi nancial
performance during 2009-10 against the
economic backdrop just presented.
Overview of Bank’s Performance in
2009-10
It was another successful year for Bank
of Baroda as once again it delivered
impressive results, highlighting the
sustainability of its performance despite
ongoing economic uncertainty. Also,
during this year, the Bank took forward its
objective of “growth with quality” by
creating a solid strategic base.
Moreover, your Bank achieved all the
targets under the Statement of Intent that
it had committed to the Government of
India (on business, profi tability and asset
quality fronts) for the year 2009-10 at the
beginning of the year.
Let us now discuss the main highlights of
your Bank’s performance during the year
under review.
Global Business
The Global Business of your Bank
reached Rs 4,16,080 crore by end-
March, 2010 with an annual growth of
24.0%. While Global Deposits registered a growth of 25.3% (y-o-y), Global (Net)
Advances expanded by 22.2%. In
domestic operations, your Bank’s
Deposits grew by 22.4% (y-o-y), whereas
Advances (net) expanded by 21.3%. Your
Bank consciously maintained its business
growth well above the banking industry’s
average to further improve its market
share.
Your Bank’s low cost deposits (CASA)
grew at the healthy pace of 25.5% (y-o-y)
in global operations during 2009-10.
Within India also, the growth of CASA
deposits was 25.1%, which helped
improve the domestic CASA share to
35.63% from the previous year’s
34.87%.
You are aware that your Bank enjoys
considerable advantage from its
extensive overseas operations in 25
countries through 78 offices. Cashing
in on the early signs of global recovery
and surging trade volumes, your Bank’s
Overseas Credit expanded at the pace
of 25.1%, whereas Overseas Deposits
grew by 36.1% on year on year basis
during 2009-10. Your Bank’s Overseas
Business contributed almost 24.0% to
its Global Business during the year under review
Segment-wise Business
Your Bank maintained its thrust on wellbalanced
growth across all business
segments during 2009-10. Within India,
its credit to Priority Sector grew by 23.7%
(y-o-y) to Rs 48,552 crore in 2009-10 and
formed 44.43% of the Adjusted Net Bank
Credit. Within this segment, Agricultural
Advances of your Bank recorded a growth
of 27.4% to reach Rs 21,617 crore by
end-March, 2010. Your Bank’s Credit to
Weaker Sections too grew by a robust
34.2% and touched Rs 10,945 crore by
end-March, 2010.
Your Bank’s Retail Credit posted a
growth of 23.5% (y-o-y) in 2009-10 and
attained the level of Rs 24,248 crore by
end-March, 2010. Similarly, its Home
Loan book expanded by 24.8% and
reached the level of Rs 10,313 crore by
year end. Your Bank’s credit to Micro,
Small & Medium Enterprises (MSME)
showed a robust growth of 44.0% and
touched Rs 21,111 crore by the end of
2009-10.
Net Interest Income
Your Bank’s Net Interest Income grew by
15.9% (y-o-y) to reach Rs 5,939 crore in
2009-10 supported by a sequentialimprovement in the Bank’s Net Interest
Margin (NIM) on the back of relatively
higher share of CASA deposits, reduced
dependence on high cost bulk deposits
and timely downward revisions in deposit
rates. While your Bank’s Global NIM stood
at 2.74%, its Domestic NIM stood at
3.12% during 2009-10.
Profi tability
Your Bank’s Net Profit witnessed a
respectable growth of 37.3% (y-o-y) in
2009-10 to touch Rs 3,058 crore by end-
March, 2010 on the back of healthy
business growth, prudent control over
cost of funds, better operational effi ciency
and lower provisions on account of stable
asset quality.
Asset Quality
Your Bank continued to maintain its
good performance in asset quality
management during 2009-10 also.
While the Indian banking industry
witnessed remarkable increase in nonperforming
assets during 2009-10,
your Bank could restrict its Gross NPA
to 1.36% and Net NPA to 0.34% thanks
to its robust systems of credit
origination and monitoring. The Bank’s
Incremental Delinquency Ratio was contained at 1.13% in 2009-10. Your
Bank’s rigorous follow up of all NPA
accounts has yielded it Cash Recovery
of Rs 383 crore, besides upgrading of
accounts of over Rs 194 crore into
standard advances. Moreover, your
Bank could recover Rs 300 crore from
the prudentially written off accounts
during the year under review. Your
Bank’s NPA Coverage Ratio stood at
the healthy level of 74.90% in 2009-10
as against the regulatory requirement
of 70.00%.
Cost-Income Ratio
Your Bank’s Cost-Income Ratio declined
from 45.38% in 2008-09 to 43.57% in
2009-10 reflecting a significant
improvement in operating efficiency
during the year under review.
Capital Adequacy
Your Bank’s Capital Adequacy Ratio stood
at the comfortable level of 14.36% under
Basel II as on 31st March, 2010 with Tier
I Capital at 9.20%. During the year under
review, the Bank strengthened its Capital
Base by raising Rs 1,000 crore through
unsecured subordinated bonds and Rs
900 crore through innovative perpetual
bonds.
Net Worth
Your Bank’s Net Worth significantly
improved to Rs 13,785.14 crore in 2009-
10 registering a year on year growth of
20.6%.
Return on Average Assets
Your Bank’s Return on Average Assets
improved from 1.09% in 2008-09 to
1.21% in 2009-10 on sustainable
improvement in core earnings and
operating effi ciency.
Return on Equity
Your Bank’s Return on Equity improved
from 19.48% in 2008-09 to 22.19% in
2009-10 on sustained improvement in
profi tability and productivity.
Book Value per Share
Your Bank’s Book Value per Share too
improved signifi cantly from Rs 313.82 in
2008-09 to Rs 378.44 in 2009-10
reflecting a decent growth of 20.6%
(y-o-y).
Earning Per Share
Your Bank’s Earnings per Share also
improved signifi cantly from Rs 61.14 in
2008-09 to Rs 83.96 in 2009-10 reflecting
a strong growth of 37.3% (y-o-y).
Business per Employee
Your Bank’s Business per Employee grew
by a robust 17.2% (y-o-y) from Rs 911
lakh in 2008-09 to Rs 1,068 lakh in 2009-
10, as your Bank could leverage effectively
its newly created technology and
marketing platforms.
Now, let me share with you the details of
your Bank’s new strategic initiatives
during the year under review.
Bank’s Key Strategic Initiatives
The Human Resource (HR) strategies have
been a key component of your Bank’s
overall strategic effort towards business
transformation. The prime objective of the
HR function is to harness the employee
potential for serving the customers better.
Your Bank is endowed with a competent
and highly motivated employee base of
around 38,071, who are engaged in
handling the extensive business operations
of the Bank across the globe. During
2009-10, your Bank undertook a major
initiative towards Business Process
Reengineering to improve the sales and
marketing orientation of its employees.
The salient features of this project are as
follows.
Business Process Re-engineering
Your Bank embarked upon a massive
Business Process Re-engineering and
Organization Restructuring initiative and
launched Project Navnirmaan in the
month of June, 2009. This project aims to
harness the power of technology and align
its processes to bring about enterprisewide
sales orientation and process
simplification.
Through redesigned work streams and
centralization of non-customer facing
activities, by fi ne-tuning of its various
business units and by focusing on ensuring
effi cient working of its branches, your
Bank is hoping to tone up its service
delivery system to achieve enhanced
business and profi tability.
The Baroda Next Branch Model under this
Project, to be rolled out in all the Metro
and Urban branches of your Bank is
intended to provide superior customer
experience through improved layout and
ambience, besides simplifi ed/ redesigned
processes aided by self-service, front-end
automation, and shifting of many
transaction handling processes to different
back offices to ensure efficient turnaround
time.
There are several projects at various
stages of implementation under
Navnirmaan. Broadly, these are: (1) Ideal
future branch model with sales focus, (2)
Effective usage of alternate delivery
channels, (3) World-class “Lean Service
Factory”, (4) Call centre, (5) Centralised
MIS & Business Intelligence Unit, (6)
Restructuring of organisation, (7) Credit
flow redesign, (8) Capability building
within the organisation for ensuring
sustainability of the change efforts
through the Academy of Excellence.
New Technology Platform
Your Bank achieved 100.0% Core Banking
Solutions (CBS) for all its domestic
branches during September, 2009. All the
CBS branches of your Bank are enabled
for inter-bank remittances through RTGS
and NEFT. The CBS has also been
implemented in your Bank’s 46 overseas
branches. Your Bank’s ATM network
expanded to 1,315 during 2009-10. Your
Bank launched several new IT products
and services such as Online Trading
Project, ATM Switch application, Phone
Banking, 3D Secure Implementation under
the Internet Payment Gateway Project, and
Payment Messaging Solution, etc, during
the year under review.
Initiatives in Retail Business
Your Bank opened 178 new domestic
branches and merged four branches
during 2009-10. The Bank’s Retail
Business continued to be one of the thrust
areas for achieving business growth
during 2009-10. In order to achieve the
sustained business growth, your Bank
improved and customized several retail
lending products and launched a number
of business mobilisation campaigns
spread over the year. Going by the past
success, your Bank opened six new Retail
Loan Factories during 2009-10.
Furthermore, it introduced online modules
for Home Loan and Education Loan
Applications. At the instance of Ministry
of Finance, Government of India, your
Bank launched a new subsidy linked
housing loan scheme styled as “Interest
Subsidy Scheme for Housing the Urban
Poor” on October 10, 2009.
Initiatives in Priority Sector & Farm Loan
Business
Your Bank has always been a frontrunner
in the area of Priority Sector and Agriculture
lending, harnessing the vast potential of
the rural market through its wide network
of 1,126 rural branches and 721 semiurban branches. Your Bank has identifi ed
450 Thrust Branches across India to
enhance Agriculture lending which
constituted 34.0% of total Agriculture
lending as at end-March 2010. Towards
effective use of technology in rural
agricultural lending, your Bank introduced
IT-enabled smart card based technology
for fi nancial inclusion. Also, around nine
Baroda Swarojgar Vikas Sansthan (BSVS)
/ Baroda R-SETI Centres were opened
during 2009-10.
Your Bank also implemented the Business
Facilitators Model across the country to
accelerate Financial Inclusion of the
excluded segment as well as to augment
its agriculture portfolio. These Business
Facilitators mainly canvass loan
applications for the Bank. Your Bank
achieved 100.0% Financial Inclusion in 21
out of 44 of its lead districts. Over two
million no-frill savings accounts have
been opened in your Bank so far.
Furthermore, your Bank opened four
Financial Literacy and Credit Counselling
Centres christened as “SAARTHEE” at
Ajmer, Raebareli, Amethi and Baroda.
These centres would be providing fi nancial
literacy and credit counselling to needy
persons.
Initiatives in MSME Business
The Micro, Small and Medium Enterprises
(MSME) segment has been a vital
component of the Indian economy. To
promote the growth of this sector, your
Bank took several measures during the
year under review. It set up three new SME
Loan factories during 2009-10. Dedicated
SME Meets and Interactive Sessions were
held at several centres with SME customers.
Your Bank introduced seven new customercentric
area specifi c products to suit the
local cluster needs. Your Bank celebrated
a special SME Month from 1st December,
2009 to 31st December, 2009, which was
subsequently extended up to 15th January,
2010 in order to give boost to SME
business. Certain concessions in the rate
of interest and service charges were
announced for loans sanctioned during
the celebration period.
Initiatives to Diversify Income Streams
During the year under review, the Bank
diversifi ed into life insurance business by
forming a three-way Joint Venture amongst
Bank of Baroda, Andhra Bank and Legal &
General Group Plc (UK). The company
named as IndiaFirst Life Insurance Company
Ltd. received an overwhelming responsefrom the Bank’s esteemed customers
across the country making the company
the fastest ever Insurance company to
reach Rs 100 crore premium collections in
the fi rst 100 days.
Initiatives in Overseas Business
Given the current state of many developed
countries, your Bank’s Overseas
Management primarily focused on
strengthening the risk management and
AML systems. To improve the overseas
penetration, your Bank launched
aggressive marketing campaigns,
expanded customer base and took various
steps in the interest of long-term growth
of overseas business. Your Bank also
continued with its branch expansion plans
to take advantage of the business
opportunities available in various countries
around the world. During 2009-10, four
new branches of the Bank’s subsidiaries
were opened at San Fernando (Trinidad &
Tobago), Chaguanas (Trinidad & Tobago),
Mukono (Uganda) and Lira (Uganda).
Moreover, the Reserve Bank of New
Zealand registered your Bank’s subsidiary,
Bank of Baroda (New Zealand) Ltd., as a
Bank from 1st September, 2009. Your
Bank also implemented CBS at all the
overseas centres except New York and
Brussels in order to take maximumadvantage of the ‘State of the Art
Technology’ and provide quality products
and Services to customers at a competitive
price. Besides, your Bank launched
various new products and services and
enhanced the features of existing schemes
to synchronise with the governmentspecifi
c schemes.
Corporate Social Responsibility (CSR) Initiatives
Keeping in view the commitment of your
Bank to address various social causes
as a necessary aspect of its Corporate
Governance, the Bank, through its
untiring efforts, empowered the
community towards the socio-economic
development of the underprivileged
and weaker sections. As stated earlier,
your Bank has so far established 25
Baroda Swarozgar Vikas Sansthan
(Baroda R-SETI) for imparting training
to the unemployed youth, free of cost
for gainful self employment and
entrepreneurship skill development
which would help them improve their
family economic status and also give a
boost to the local economy in those
locations. These Santhans so far have
trained more than 37,000 youth out of
which around 22,000 were gainfully self
employed.
Most of your Bank’s social activities are
linked to rural masses. Your Bank has so
far established 52 Baroda Gramin
Paramarsh Kendra for knowledge sharing,
problem solving and credit counseling for
rural masses across the country. In order
to spread awareness among the rural
mass on various fi nancial and banking
services and to speed up the process of
financial inclusion, your Bank has
established four Financial literacy and
Credit counseling Centres at Ajmer,
Amethi, Baroda and Raebareli.
Your Bank has adopted 101 villages
across India for their all-around
development and to provide financial
assistance for development of
infrastructure facilities like setting up
village libraries, community hall and solar
lighting systems in villages. Earlier, your
Bank had adopted Dungarpur District in
Rajasthan for total integrated rural
development and 100.0% financial
inclusion, which has already been
achieved. Furthermore, under this project,
your Bank has provided scholarships to
50 tribal girls to promote education among
tribal community.
The Road Ahead
While the Indian economy may pull back
slightly after the strong showing in therecent months, the receding effects of
global crisis on the U.S. economy -- India’s
major trade partner and prospects for
strong domestic private investment and
consumption suggest that India’s real GDP
is set to grow at 8.0% with an upside bias
during 2010-11, up from 7.4% in 2009-
10. In that case, the RBI’s guidance for the
Indian banking industry’s deposit and
non-food credit growth at 18.0% and
20.0%, respectively, appears to be
achievable. Growth may slightly ease in
the year 2011-12, as monetary and fi scal
stimulus is further withdrawn to check
galloping pace of headline infl ation, which
is currently in double digits.
However, the current policy mix should
prove conducive to achieving strong
growth with relatively lower infl ation over
the medium term. The RBI intends to
further raise policy rates along with
possibly reserve requirements. This
means long-term interest rates are likely
to resume a rising trend with a return to
more normal economic and financial
conditions.
India’s strong domestic growth drivers,
relatively higher dependence on domestic
sources of fi nancing and lower dependence
on external official creditors wouldinsulate it from unpredictable changes in
global investor and creditor confi dence in
2010-11.
Against this guidance, I would now like to
share with you, your Bank’s business
objectives for the year 2010-11. As in the
past couple of years, your Bank would
continue to perform with thrust on
sustainable growth. We will try to achieve
this by – (a) maintaining healthy CASA
growth, (b) achieving balanced growth
across all business segments such as
wholesale, retail, MSME, agriculture and
overseas operations, (c) keeping a strong
back up of fee-based income and, (d)
implementing stringent management of
asset quality.
Your Bank will continue to leverage its
Technology, Brand value and Human
Resource strengths to serve its customers
in the best possible way. Hence, its Motto
for the financial year 2010-11 is “Leveraging Technology for Augmenting
Business Growth and Profitability”. The
project “Navnirmaan” launched in 2009-
10 should help your Bank in optimizing
the available physical and human
resources for maximizing business and
profit.
Your Bank will continue to remain
committed to create as much sustainable
value for its stakeholders as possible. It is
well prepared and poised to make use of
growing economic opportunities to add to
its strength. During the last couple of
years, which were marked with rising
economic challenges and uncertainties,
your Bank has aligned itself well with the
new normal environment. It has also built
strong strategic foundations to sustain its
performance in the years ahead.
The first quarter of 2010-11 has
demonstrated that your Bank is well
positioned and on the right course to
achieve its set business objectives for
2010-11.
Acknowledgement
I would like to take this opportunity to
thank the Members of the Board for their
valuable guidance, support and prudent
counsel. I and my colleagues on the Board
place on record our appreciation for
continued support and guidance received
from the Government of India, RBI, SEBI,
other regulatory authorities, various
financial institutions, banks and
correspondents in India and abroad.
We also place on record our appreciationfor the unstinted trust and support of our
customers, shareholders, investors and
vendors.
As in the past, our performance during
2009-10 was driven by the dedication and
commitment of our fellow Barodians. On
your as well as on behalf of the Board of
Directors, I salute the employees of the
Bank on the sterling overall performance
for the year 2009-10.
Before I conclude, I would like to thank all
of you for your presence and interest in
the Bank.
05th July 2010
Thank you.
M.D. MALLYA
Chairman and Managing Director |