Talk to Us - Bank of Baroda Customer Service

Contact Center

  • Domestic
  • NRI

Personal Banking (24X7)

Toll Free Number (Domestic)

1800 5700

For Domestic Customers Calling From Abroad (24X7)

+91 79-66296009

Missed call services

Balance Inquiry

8468001111

Mini Statement

8468001122

For PMJDY and other FI schemes

Dedicated Toll Free Number
(06:00am to 10:00pm)

1800 102 77 88

NRIs (From overseas locations)

24x7 availability

+91 79-66296629

NRIs (From India only)

Toll Free Number

1800 5700

Operational guidelines Queries (Only for NRI customers)

nribo@bankofbaroda.com

Toll Free Numbers for NRIs (From overseas locations)

Oman - 80077196

Kenya - 0800721742

UAE - 80001830996

United States - 18445379719

UK - 08000478340

Video Call

Online Complaints/Track Status/ Feedback Click here

Report suspicious/fraud transaction

IVR Service

Select option 1, To Report loss of card, to report a fraud or to report an Unauthorized transaction not done by you

1800 5700

Online Portal

For self blocking/ debit freezing account in case of unauthorised transaction

Online Account Blocking Portal

Mobile Banking App.

You can also block your Debit card through bob World
Path: Login with bobWorld app. with login password> More>Debit card block/hotlist (Under Quick Actions).

bob World Internet (Internet Banking)

You can also block your Debit card through bob World Internet
Path: Login to bob World Internet with sign-on password > Services > My Accounts > Debit Card Blocking

Gift/Pre-paid/Reloadable card

For reporting the Unauthorised transaction related to Gift Card / Pre-paid Cards / Re-loadable card please contact as per below contact details

1800 102 5627

bobsupport@cardbranch.com

Reporting to home branch

As per Branch Timings
To know the details of your branch please visit

https://www.bankofbaroda.in/locate-us/branches


Unauthorised Transactions! (Actions/Precautions to be taken)

Block/Freeze the account

In case Fraud taken place, immediately block respective channel or Freeze the Account for Debit Transactions by calling Bank’s Toll-Free No. 1800 5700 or visiting Bank’s Web Portal or Branch

Lodge Complaint

Lodge an FIR with Police and lodge complaint with Bank along with copy of FIR

OTP/CVV/PIN

Never share confidential information like OTP/CVV/PIN/ Complete Card details etc. to anyone

Fake Calls

Bank Staff or its Agents never call for such information. This information is asked by Fraudsters only

[Bank of Baroda is registered with DICGC]

(https://www.dicgc.org.in)

(DICGC Website)


Online Complaints/Feedback/CRM.
Do’s
  • Change your password at regular intervals
  • Verify transaction alert received via SMS
  • Protect the mobile phone via password
  • Look for https and verify website address while logging Bank’s Corporate website, bob World Internet or Bank’s other websites.
  • Use a strong password for your Payment Applications
  • Immediately intimate your base branch for Change in address / mobile number, Erroneous/ unauthorised transaction, Loss of Debit Card/Demand Draft etc.
  • Immediately report lost/ stolen Mobile / Debit Card to Service Provider / Police / Bank
Don’ts
  • Never share the Login details / PIN / OTP / Transaction IDs / Passcode / Confidential information to any one
  • Do not store any sensitive information such as Login ID, password, debit /credit card details, etc. in a folder on phone/computer or on paper etc
  • Never transfer funds without validation of recipient
  • Never forget to intimate us for change in address / mobile number to avoid miss-delivery of transaction communication
  • Never click on embedded links from unknown sources on social networking sites/emails
  • Employ caution on using Bluetooth in public places
Contact us- Bank of Baroda Mega c-Us/Nri

Our Offices

Head Office - Bank of Baroda

General Manager (Principal Nodal Officer)
Baroda Bhawan
7th floor, R.C. Dutt Road, Vadodara - 390007

Corporate Centre - Bank of Baroda

Baroda Corporate Centre
Plot No. C-26, Block G,
Bandra Kurla Complex
Bandra (East), Mumbai 400051

Branches
  • Branches
  • Subsidiaries
  • Joint Venture

Australia

Mr. Shitesh Kumar,
AGM, Chief Executive,


Sydney
Suite 701-702 Level 7 265, Castlereagh Street Sydney NSW 2000 Australia

(0061) 290877400 (0061) 290877405 ce.australia@bankofbaroda.com

Fiji Island Bank Of Baroda'S Overseas Offices

Mrs. Lekshmy Anand,
AGM, Chief Executive


TERRITORY OFFICE,
86/88 Marks street,GPO Box 57 Suva, Fiji Islands

(00679) 3308030 (00679) 3237500 ce.fiji@bankofbaroda.com

Suva,
86/88, MARKS ST, G.P.O Box 57 SUVA, Fiji Islands

(00679) 3304723 (00679) 3311400 suva@bankofbaroda.com

Lautoka,
Ground floor,"NAMOLI HOUSE" 5 Tukani Street P.O. Box 42 LAUTOKA

(00679) 6661764 (00679) 6660811 boblautoka@connect.com.fj

Ba,
King's Road, P.O.Box 254 BA Fiji Islands

(00679) 6674138 (00679) 6674555 bobba@connect.com.fj

Labasa,
Nasekula Road P.O. Box 190 Labasa' Fiji Islands

(00679) 8811620 (00679) 8811588 boblabasa@connect.com.fj

Nadi,
Queen's Road P.O. Box 22 Nadi Fiji Islands

(00679) 6700963 (00679) 6700333 bobnadi@connect.com.fj

Raki Raki,
P.O. Box 88 Vaileka Town Raki Raki, Fiji Islands

(00679) 6694218 (00679) 6694056 bobrakiraki@connect.com.fj

Sigatokai,
Queen's Road P.O.Box 3,Sigatoka, Fiji Islands

(00679) 6500488 (00679) 6500541 bobsigatoka@connect.com.fj

Nausori,
Main street Nausori Town Council Shopping Complex; P.O.Box 1475 Nausori, Fiji Islands

(00679) 3478554 (00679) 3478088 bobnausori@connect.com.fj

International Banking Unit(IBU) , India

Mr. Anuj Bhargava, GM,
Head - IFSCBU, GIFT City, Gujarat, India


International Banking Unit (IBU)
Bank of Baroda, 10th floor, Brigade International Financial Center, Gift City SEZ, Gandhinagar, Gujarat, India - 382355.

(+079) 22804600 (+079) 22804610 (+079) 22804616 ifscbu@bankofbaroda.co.in

Mauritius

Mr. Diwakar Prasad Singh,
DGM, Vice President


TERRITORY OFFICE,
Bank of Baroda, PB No. 553, No 32, Sir William Newton Street Port Louis; Mauritius

(00230) 2081504 (00230) 2081505 (00230) 2083891 (00230) 2083893 vp.mauritius@bankofbaroda.com

Port Louis
PORT LOUIS Sir William Newton Street Port Louis, Mauritius

(00230) 2083678 (00230) 2081504 (00230) 2081505 (00230) 2083891 (00230) 2083893 portlo@bankofbaroda.com

Curepipe
Royal Road Curepipe, Mauritius

(00230) 6755120 (00230) 6762058 curepi@bankofbaroda.com

Vacoas
Royal Road Vacoas, Mauritius

(00230) 6966259 (00230) 6964507 vacoas@bankofbaroda.com

Rose Hill
Royal Road Rose Hill; Mauritius

(00230) 4646218 (00230) 4544088 (00230) 4545908 rosehi@bankofbaroda.com

Quatre Bornes
Route St.Jean Quatre Bornes; Mauritius

(00230) 4546188 (00230) 4657188 quatre@bankofbaroda.com

Centre de Flacq
Royal Road,Boulet Blanc Centre De Flacq, Mauritius

(00230) 4130051 (00230) 4130024 flacq@bankofbaroda.com

Mobile Agency Port Louis

(00230) 7293963 -

Rose Belle
Magasin Goppee Emporium Centre, Dispensary Road Rose Belle; Mauritius

(00230) 6279276 rosebe@bankofbaroda.com

Global Business Branch
Bank of Baroda bldg. 4th floor; P.B. No.566 Sir William Newton Street Port Louis; Mauritius

(00230) 2123900 (00230) 2125082 maurit@bankofbaroda.com

Seychelles

Mr. Chakravarthi Mathi,
AGM, Chief Executive


Mahe
"Bank of Baroda P.O. Box 124 Victoria, Mahe Seychelles

(00248) 4673900 (00248) 4673901 (00248) 4673915 (00248) 4673909 ce.seychelles@bankofbaroda.com

Sultanate of Oman Oman Flag

Mr. Manish Prasad,
AGM, Chief Executive


Greater Muttrah,
MBD Area, P.O. Box 1610 Postal Code 112 Ruwi, Sultanate of Oman

(00968) 24820484 (00968) 24816368 ce.oman@bankofbaroda.com oman@bankofbaroda.com

United Kingdom

Mr. Madhur Kumar,
GM, Chief Executive,


London, UK.
Bank of Baroda, 1st Floor, 32, City Road London EC1Y 2BD United Kingdom

(+44) 02074571531 (+44) 02074571518 gsc.uk@bankofbaroda.com sma.uk@bankofbaroda.com

United Arab Emirates

Mr Jagdish Kumar Tungaria,
GM Chief Executive, GCC Operations


TERRITORY OFFICE,
PO Box 3162- Umm Hurair Building, Umm Hurair Road (Doha Street), Opposite Ansar Gallary, Dubai International Real Estate represented by ENGR, Essa Al Maidoor, Karama, Dubai

(00971) 43538093 (00971) 43136699 ce.gcc@bankofbaroda-uae.ae ce.uae@bankofbaroda.com

Dubai
PO Box 3162- Umm Hurair Building, Umm Hurair Road (Doha Street), Opposite Ansar Gallary, Dubai International Real Estate represented by ENGR, Essa Al Maidoor, Karama, Dubai

(00971) 43136666 (00971) 43136600 (00971) 43136616 dubai@bankofbaroda-uae.ae opns.dubai@bankofbaroda-uae.ae

Abu Dhabi
PO Box 2303-Shop No. 5, 6 & 7, Al Jazeera Tower, SH Hamdan Street, Middle World Property Management & Genl Mainteance, Abu Dhabi

(00971) 26330244 (00971) 26344302 (00971) 26282355 abudhabi@bankofbaroda-uae.ae

Deira
PO Box 5107, Shop 04 to 14, Al Kuwaiti Building, Ahmed Adnan Real Estate, Deira, Baniyas Road, Dubai

(00971) 42286516 (00971) 42600945 (00971) 42600900 agm.deira@bankofbaroda-uae.ae deira@bankofbaroda-uae.ae

Sharjah
GF Office # 1+2+3, P O Box 1671, Buhairah Corniche, Crystal Plaza Building, Sharjah

(00971) 65037900 (00971) 65037918 (00971) 65037939 sharjah@bankofbaroda-uae.ae

Ras-Al-Khaimah
PO Box 5294, Oman Street, Al Nakheel area, Khalifa Jasem Al Muzakki, Ras Al Khaimah

(00971) 72269377 (00971) 72269041 rasal@bankofbaroda-uae.ae

Musaffah (EBSU)
Shop No.9, Ahmed Mubarak Al Kindi Building, Plot No.3, M2, Mussafah, Abu Dhabi

(00971) 25551843 ebsu.mussaffa@bankofbaroda-uae.ae

Al Reffa, Ras Al Khaimah (EBSU)
Shop # 3- Al Rafah, Al Jazeerah Commercial Area, Rashed Hamad Saif Bin Hamad Taryam Al Zaabi, Ras Al Khaimah

(00971) 72434575 ebsu.rakia@bankofbaroda-uae.ae

Al Qusais, Dubai (EBSU)
Shop No.05, City Avenue Apartment Building, Al Qusais, Dubai

(00971) 42576734 ebsu.alquasis@bankofbaroda-uae.ae

Sh. Zayed Road (EBSU)
Shop No.01 in Heirs of AL SH Dalmook Bin Juma AL Maktoum Building, Plot No.343-475, Sheikh Zayed Road, Dubai

(00971) 43397414 ebsu.szroad@bankofbaroda-uae.ae

Bur Dubai EBSU
Ground Floor, Building No.R118, Al Souk Al Kabeer, Wasl Properties LLC, Bur Dubai, Dubai

(00971) 3583756 ebsuburdubai.uae@bankofbaroda.co.in

National Paints(EBSU)
Shop No.6, Industrial Area No.17, National Paint, M/s.Thumam Investment LLC, Sharjah

(00971) 65443244 ebsu.np@bankofbaroda-uae.ae

Hamriya Free Zone(EBSU)
PO box 51609- LOB: 1G – 13 & 14, Hamariyah Free Zone Authority, Govt. of Sharjah, Sharjah

(00971) 65264924 ebsu.hfz@bankofbaroda-uae.ae

DMCC, Dubai (EBSU)
G 35, Almas Tower, JLT, SH. Zayed Road, Dubai, UAE

(00971) 43958336 ebsu.dmcc@bankofbaroda-uae.ae

DIFC, Dubai
"403 West Wing, Gate Building,P. O. Box 506748, DIFC, Dubai, UAE

(00971) 44041100 (00971) 44041101 (00971) 44041105 seo.difc@bankofbaroda.com

Shabiya (EBSU)
Ahmad Saeed Hamad Al Zaabi, Ground Floor, Building No. C135, 51st Street, Shabiya, Abu Dhabi

(00971) 25558491 ebsu.shabiya@bankofbaroda-uae.ae

United States Of America

Mr. Raveesh Kumar,
DGM, Chief Executive,


New York
One Park Avenue New York, NY 10016 USA

(001) 212-578-4550 newyor@bankofbaroda.com ce.usa@bankofbaroda.com

Wholesale Banking Unit Singapore

Mr. Amulya Kumar,
GM, Chief Executive


Wholesale Banking Unit
9,Raffles Place, #34-02 Republic Plaza, Singapore - 048619

(0065) 65367749 ce.singapore@bankofbaroda.com

Botswana

Mr. Sanjay Joshi ,
Managing Director


Head Office
Plot No. 14456, Kamoshungo Road, Gaborone West Industrial,Near Nokia Circle P O Box 216 ADD Postnet Kgale view Gaborone, Botswana

(+00267 ) 3992711 (+00267 ) 399 27 20 (+00267 ) 399 27 21 SWIFT-BIC Code : BARBBWGXXXX md.botswana@bankofbaroda.com ho.botswana@bankofbaroda.com

Gaborone branch
A K D House, Plot No. 1108, Queens Road, The Main Mall, PO Box 21559,Bontleng Gaborone , Botswana

(+00267 ) 3933776 (+00267 ) 3933773 (+00267 ) 3188879 SWIFT-BIC Code : BARBBWGXXXX gaborone@bankofbaroda.com

Francistown
Plot 31966, Baines Avenue, New Haskins Building, Francistown, Botswana

(+00267 ) 2413429 (+00267 ) 2413440 (00267)2413437 SWIFT-BIC Code : BARBBWGXXXX francistown@bankofbaroda.com

Gaborone West Branch
Plot no. 14456,Kamoshungo Road G- West Industrial, Near Nokia Circle P O Box 216 ADD Postnet Kagale view Gaborone, Botswana.

(+00267 ) 3992705 (+00267 ) 3992720 (+00267 )3992721 SWIFT-BIC Code : BARBBWGXXXX gwesbo@bankofbaroda.com


Palapye Branch
Plot 18679 (23) Madiba Complex, Palapye, Botswana. Private Bag No : 11, Palapye Botswana

(267 ) 4920033 ( 267 ) 4920041 (267 )4920037 SWIFT-BIC Code : BARBBWGXXXX Palapye@bankofbaroda.com

Guyana

Mr. Anand Kumar,
Chief Executive


Bank of Baroda (Guyana) Inc.
10, Avenue of the Republic & Regent Street, Georgetown, P.O. Box 10768, Guyana, South Americ

(+592)2264005 (+592) 2264006 (+592) 2261220 2251691 bobinc@networksgy.com ce.guyana@bankofbaroda.com

Mon Repos
A K D House, Plot No. 1108, Queens Road, The Main Mall, PO Box 21559,Bontleng Gaborone , Botswana

(+592)220-8593 (+592) 220-8604 (+592)220-8608 220-8593 monrepos@bankofbaroda.com

Georgetown
10, Avenue of the Republic & Regent Street, Georgetown, P.O. Box 10768, Guyana, South America.

(+592)2264005 (+592)2264006 (+592)22726278 2251691 georgetown@bankofbaroda.com

Kenya

Mr. Vinaykumar Satyanarayan Rathi,
Managing Director


Head Office
Baroda House, 29, Koinange street, P.O.Box 30033-00100, Nairobi, Kenya

(+00 254)2248402 (+592)2249260 020-3316070 SWIFT-BIC Code : BARBKENAXXX ho.kenya@bankofbaroda.com kenya@bankofbaroda.com

Muthithi Road Branch
Baroda House, Head Office, 90 Muthithi road, P.O.Box 30033-00100 ,Nairobi, Kenya

+254(20) 2248402 +254(20) 2248412 +254 783142277 muthithi@bankofbaroda.com

Digo Road Branch, Mombasa
Digo Road, P.O. Box 90260-80100, Mombasa, Kenya

(+00 254)041 2224507 (+00 254)2224508 (+00 254)2226211 2228607 SWIFT-BIC Code : BARBKENAMOM digoro@bankofbaroda.com

Nairobi Main Office (Branch), Nairobi
Baroda House, 29, Koinange Street, P.O. Box 30033-00100, Nairobi, Kenya

(+ 00 254)020 2248402 (+ 00 254)2248412 (+ 00 254)2226416 (+ 00 254)2220575 310439 nairob@bankofbaroda.com

Sarit Centre Branch, Nairobi
Sarit Centre, Lower Ground Floor, Westlands, P.O. Box 886-00606, Nairobi, Kenya

(+ 00 254) 020 3752590 (+ 00 254)3752591 (+ 00 254)3752592 SWIFT-BIC Code : BARBKENASAR sarit@bankofbaroda.com

Industrial Area Branch, Nairobi
Industrial Area, Enterprise Road, P.O. Box 18269-00500, Nairobi, Kenya

(+ 00 254) 020 555971 (+ 00 254)555972 (+ 00 254)555973 555945 555943 SWIFT-BIC Code : BARBKENAIND indust.nairobi@bankofbaroda.c

Thika Branch, Thika
Kenyatta Avenue, P.O. Box 794-01000, Thika, Kenya

(+00 254) 067 2222379 (+00 254 )2230048 (+00 254 )2222379 2230048 555943 SWIFT-BIC Code : BARBKENATHI thika@bankofbaroda.com

Kisumu Branch, Kisumu
Central Square, P.O. Box 996-40100, Kisumu, Kenya

(+00 254) 057 2021774 (+00 254)2021768 (+00 254)2020303 2024375 SWIFT-BIC Code : BARBKENAKIS kisumu@bankofbaroda.com

Eldoret Branch, Eldoret
Chardor Patel Plaza, Moi Street, P O Box 1517-30100, Eldoret, Kenya

(+00 254) 053 2063341 2033540 SWIFT-BIC Code : BARBKENAELD eldoret@bankofbaroda.com

Nakuru Branch, Nakuru
Vikers House, Kenyatta Avenue, P.O. Box 12408-20100, Nakuru, Kenya

(+00 254) 051 2211718 2211719 SWIFT-BIC CODE : BARBKENANAK nakuru@bankofbaroda.com

Kakamega Branch, Kakmega
Kenyatta Avenue, P.O. Box 2873, Kakamega, Kenya

(+ 00 254) 020 2111777 5631766 SWIFT-BIC Code : BARBKENAKAK kakamega@bankofbaroda.com

Nyali Branch, Mombasa
Ground Floor, Texas Tower, Nyali Road, Mombassa, Kenya

(+ 00 254) 041 4471103 4471104 SWIFT-BIC Code : BARBKENANYA nyali@bankofbaroda.com

Meru Branch, Meru
Brown Rock Building, Njuri Ncheke Street, P.O. Box No. 2762-60200, Meru, Kenya

(+ 00 254) 020 2341342 064 30623 SWIFT-BIC Code : BARBKENAMER meru@bankofbaroda.com

Diamond Plaza Branch, Nairobi
First Floor, Diamond Plaza, LR No. 209/3413, Masari Road, PO Box: 583-00606, Nairobi, Kenya

(+00 254)020 3742263 020 3742257 SWIFT-BIC Code : BARBKENADIA dp.nairobi@bankofbaroda.com

Mombasa Road Branch, Nairobi
Somak House (Ground Floor), Near Airtel Bldg, Mombasa Road, P.O. Box No. 18948–00500, Nairobi, Kenya

(+00 254)020 6829118 020 6829119 SWIFT-BIC Code : BARBKENAMRN mombasaroad@bankofbaroda.co.in

New Zealand

Mr. Anupam Srivastava,
Managing Director


Bank of Baroda (New Zealand) Ltd.
114, Dominion Road, Post Box No. 56580, Auckland, New Zealand-1446

+64-9-6321020 +64-9-6385082 md.nz@bankofbaroda.com

Wellington
55, Featherston Street,Post Box No. 5813,Wellington, New Zealand-6140

+64-4-4710196 +64-4-4710197 +64-4-4994343 wellnz@bankofbaroda.com

Auckland
114, Dominion Road, Post Box No. 56580, Auckland, New Zealand-1446

+64-9-6321020 +64-9-6385082 aucknz@bankofbaroda.com

Tanzania

Mr. Aditya Narayan Singh,
Managing Director


Head office
Plot No.149/32 Ohio/Sokoine Drive, Dar-es-Salaam P.O.Box 5356, Tanzania, East Africa

+255-22 2124456 +255-22 2124457 md.tanzania@bankofbaroda.com

Dar-es-Salaam Branch
Plot No.149/32 Ohio/Sokoine Drive, Dar-es-Salaam P.O.Box 5356, Tanzania, East Africa

+255-22 2124461 +255-22 2124472 +255-22 2124487 +255-22 2124457 bobdar@bankofbaroda.com

Arusha
Plot No. 12, Block E, Goliondoi Road, P.O. Box 3152, Arusha, Tanzania, East Africa

+255-27-2544986 +255-27-2548306 +255-27-2544955 bobaru@bankofbaroda.com

Kariakoo Branch
Plot No. 8, Block – 13, Mafia Street, P.O. Box 5610, Dar es Salaam, Tanzania, East Africa

+255-22 2185721 +255-22 2185390 +255-22 2185403 bobkar@bankofbaroda.com

Mwanza Branch
Plot No.153, Block-T, Kenyatta Road, P.O.Box 1914 Mwanza, Tanzania, East Africa

+255-28-2501421 +255-28-2501420 +255-28-2501423 +255-28-2501422 bobmwa@bankofbaroda.com

Uganda

Mr. Shashi Jaikishore Dhar,
Managing Director


Head Office
P.O. Box 7197, 18, Kampala Road, Kampala Uganda

+256 414 233680 +256 414 345196 +256 414 230781 md.uganda@bankofbaroda.com

Kampala Main Branch
P.O. Box 7197, 18,Kampala Road, Kampala Uganda

+256 414 236192 +256 414 346985 +256 414 258263 kampal@bankofbaroda.com

Railway Station Branch, Kampala
Plot No. 6, Jinja Road Esso Corner, P.O. Box 7266 Kampala - Uganda

+256 414 255247 +256 414 255248 +256 414 255247 railway.kampala@bankofbaroda.com

Industrial Area, Kampala
P.O. Box 73446, Plot 37,39,41,43 Kibira Road (Mulwana Road) Opp. Uganda Baati Ltd Industrial Area, Kampala

+256 414 237545 +256 414 237559 industrial.kampala@bankofbaroda.com

Kololo Branch
Plot No. 31, Kira Road Kampala-Uganda

0414 - 532227 0414 - 531970 kololo@bankofbaroda.com

Kansanga Branch
Plot No. 70 / 378 P.O. Box 7467, 3, KM Gaba Road, Near Kampala International University, Kansanga (Kampala)

+256 414 269441 +256 414 269638 kansanga@bankofbaroda.com

Ovino Market Branch, Kampala
Plot 24,26&28, Shikh Temple Rashid Khamis Road, Old Kampala Kampala - Uganda

+256 414 256183 +256 414 256188 ovino@bankofbaroda.com

Kawempe Branch
P.O. Box 7820 Shree Hari Complex, Plot No. 35/36 Bombo Road, Kawempe - Uganda

+ 256 414 568744 +256 414 568740 kawempe@bankofbaroda.com

Entebbe Branch
Plot No. 24, Building of M/s Victoria Medical Services, Gower's Road, Opp. Entebbe Junior School Entebbe

+ 256 414 323155 +256 414 323156 entebbe@bankofbaroda.com

Mukono Branch
P.O. Box 122, Plot No. 111, Block no. 530, Mukono, Uganda.

+256 414 291990 +256 414 291991 mukono@bankofbaroda.com

Jinja Branch
P.O. Box 1102 16 a & b Iganga Road, Jinja - Uganda

+256 434 123162 +256 434 120478 +256 434 122777 jinja@bankofbaroda.com

Lugazi Branch
SCOUL Sec Sch. Premises Jinja Road, Lugazi Circle

+256 414 448005 lugazi@bankofbaroda.com

Iganga Branch
P.O. Box 61 84A & 84B Main Street Iganga - Uganda

+256 434 242400 256 43 242400 +255-27-2544955 iganga@bankofbaroda.com

Mbale Branch
Baroda House P.O. Box 971 3, Pallisa Road Mbale - Uganda

+256 454 433583 +256 454 432817 +256 454 432817 mbale@bankofbaroda.com

Mbarara Branch
P.O. Box 1517 11 Masaka Road Mbarara - Uganda

+256 485 421330 +256 485 421330 mbarara@bankofbaroda.com

Kabale Branch
Plot 94 Kabale Road Kabale - Uganda

+256 486 422087 +256 486 422158 kabale@bankofbaroda.com

Lira Branch
P O Box 266 Plot No 2, Aputi Road Lira – Uganda

+256 473 420030 +256 473 420033 lira@bankofbaroda.com

Arua Branch
P. O. Box 1539, Plot No. 16-22, Duka Road Block A, Arua, Uganda.

+256-414673734 arua@bankofbaroda.com

Bank of Baroda (UK) Limited

Mr. Madhur Kumar,
Managing Director


Head Office
Bank of Baroda 32 City Road London EC1Y 2BD

(+44) 02074571521 (+44) 02074571573 ce.uk@bankofbaroda.com

London, UK
Bank of Baroda 32 City Road London EC1Y 2BD, United Kingdom.

(+44) 02074571521 (+44) 02074571573 ce.uk@bankofbaroda.com

Southall
"86, The Broadway Southall, Middlesex UB1 1QD

(44) 20 8574 1324 southa@bankofbaroda.com

Birmingham
"173/175, Soho Road, Handsworth, Birmingham B21 9SU

(44) 121 523 5973 handsw@bankofbaroda.com

Tooting
"39, Upper Tooting Road,London SW 17 7TR

(44) 20 8767 6469 streat@bankofbaroda.com

Wembley
"2 Ealing Road Wembley, Middlesex HA0 4TL

(44) 20 8902 7407 brent@bankofbaroda.com

Manchester
"50, Swan Street,Manchester M4 5JU"

(44) 161 832 5588 manche@bankofbaroda.com

Aldgate
"128, Commercial Road, Aldgate East, London E1 1NL

(44) 20 7480 0000 kilbur@bankofbaroda.com

Leicester
"59A Belgrave Road Leicester LE4 6AS

1162 663970 leices@bankofbaroda.com

Kenton Road
HARROW 213, Kenton Road, Harrow, Middlesex HA3 0HD U. K.

20 8909 1739 kenton@bankofbaroda.com

Ilford
"171, IIford Lane IIford Essex IG1 2RT U.K.

20 8514 8609 ilfoln@bankofbaroda.com

Malaysia

Mr. Anand Kumar,
Chief Executive Officer


India International Bank (Malaysia) Bhd.
Ground Floor, Bangunan Yee Seng, 15, Jalan Raja Chulan, 50200 Kuala Lumpur, Malaysia

(00852) 3 20261767 (00852)3 20261761 (00852) 3 20261766 ceo@iibm.com.my cfo@iibm.com.my cs@iibm.com.my

Zambia (Associate)

Mr. Kowdichar Shashidhar,
Managing Director


Indo Zambia Bank Ltd.
Head Office Plot NO. 6907, Cairo Road, P.O. Box No. 35411, Lusaka, Zambia

(+260-211) 225080 (+260-211) 224653 (+260-211) 223717 (+260-211) 223743 (+260-211) 225090 (+260-211)229151 (+260-211) 225080 cmfinance@izb.co.zm gm@izb.co.zm md@izb.co.zm

Lusaka Main Branch
Plot No. 6907, Cairo Road, P.O. Box No. 35411, Lusaka, Zambia

(+260-211) 222622 (+260-211)222614 (+260-211) 225039 (+260-211) 226419 (+260-211) 228924 (+260-211) 222618 (+260-211) 222613 cmlusm@izb.co.zm cmfgn@izb.co.zm

Northend
Plot No. 830, Cairo Road, Malasha Junction, P.O. Box No. 35411, Lusaka, Zambia

(+260-211) 232219 (+260-211) 222616 (+260-211) 223972 bmnorthend@izb.co.zm

Kamwala
Plot N0.228(A),Chilumbulu Road, P.O. Box No. 35411, Lusaka, Zambia

(+260-211) 238863 (+260-211) 234058 (+260-211) 238571 bmkamwala@izb.co.zm

Chilanga
S/D 1880, Kafue Road, P.O. Box No. 35115, Chilanga, Zambia

(+260-211) 278448 (+260-211) 278464 (+260-211) 278443 bmchilanga@izb.co.zm

Kabwe
Great North Road, P.O. Box No.80245, Kabwe, Zambia

(+260-211) 222104 (+260-211) 221133 (+260-211) 224823 bmkabwe@izb.co.zm

Ndola
President Ave, Plot No.30, P.O. Box No.73283, Ndola, Zambia

(+260-212) 621347 (+260-212) 615432 (+260-212) 6154323 cmndola@izb.co.zm

Kitwe


Kaunda Square, P.O. Box No. 20500, Kitwe, Zambiav (+260-212) 226624 (+260-212) 230904 (+260-212) 226369 cmkitwe@izb.co.zm

Chingola
Plot NO. 1860 B, Kwacha Street, P.O. Box 11225, Chingola, Zambia

(+260-212) 314410 (+260-212) 314411 (+260-212) 314411 cmchingola@izb.co.zm

Livingstone
Plot NO.122/A., Mosi-O-Tunya Road, P.O.Box. 60399, Livingstone, Zambia

(+260-213) 322625 (+260-213) 322627 bmlstone@izb.co.zm

Industrial Branch
Plot NO. 284, Mumbwa Road, P O Box 35411, Lusaka, Zambia

(+260-211) 286218 (+260-211) 846070 (+260-211) 286219 bmindl@izb.co.zm

Chilenje
Plot No 22/25 P.O. Box No. 35411 New Chilenje ,Lusaka, Zambia

(+260-211)267667 (+260-211)267668 bmchilenje@izb.co.zm

Zimba
Stand no 03 Plot 26 Lusaka Road Zimba Zambia

(+260-213)344430 (+260-213)344429 bmzimba@izb.co.zm

Chawama
Plot NO. 27/100, Spar Chawama Shopping Mall, Lusaka, Zambia

(+260-211)840537 (+260-211)840539 (+260-211)840541 bmchawama@izb.co.zm

Manda Hill
Plot No. 1860B, Manda Hill Shopping Mall, P O Box 35411, Lusaka, Zambia

(+260-211)250882 (+260-211)250869 (+260-211)250867 bmmandahill@izb.co.zm

Nyimba
Plot NO. NYI 1700, PO Box 570034, Nyimba, Zambia

(+260-216) 374022 (+260-216) 374023 (+260-216) 374025 bmnyimba@izb.co.zm

Chandwe Musonda Road Branch
Prinx Park, Chandwe Musonda Road, P.O. Box 35411, Lusaka, Zambia

(+260-211)223553 (+260-211)223552 (+260-211)221589 bmchandwe@izb.co.zm

Chililabombwe
Border Post Branch, Plot No 2100 Miway Avenue, Chililambombwe, Zambia

(+260-212)380045 (+260-212)380044 (+260-212)643006 bmchililabombwe@izb.co.zm

Choma
Stand No.79A, Livingstone Road, P O Box 630577, Choma, Zambia

(+260-213)220114 (+260-213)220115 (+260-213)220116 bmchoma@izb.co.zm

Solwezi Branch
Plot No.408-409, Town Centre, Solwezi, Zambia

+260-218-821757 +260-218-821834 bmsolwezi@izb.co.zm

Kasama Branch
Stand No.9, Independence Road, Box 410217, Kasama, Zambia

+260-214-221105 +260-214-221108 bmkasama@izb.co.zm

Chinsali Branch
Stand No.2008, Victor Ngandu Road, Box 480273, Chinsali, Zambia

(+260-214) 565054 (+260-214) 565010 +260-214-565057 bmchinsali@izb.co.zm

Jacaranda Mall, Ndola – Agency Branch
Plot no.3539, Industrial Area, Kabwe Road, PO box 73283, Ndola, Zambia

(+260-212)650712 (+260-212)650711 (+260-212)650713 bmjacaranda@izb.co.zm

Cross Roads Mall
Stand No. 22845, Shp No. 2, Cross Roas shopping Mall, P.O Box 35411, Lusaka, Zambia

(+260-212) 268490 (+260-212) 268490 +260-211-268491 bmcrossroad@izb.co.zm

Mansa
Stand No. 170, Corner, Mulenshi / Chembe Roads, Mansa, Zambia

(+260-212)821524 (+260-212)821525 (+260-212)821510 bmmansa@izb.co.zm

Mongu
Independence Avenue,Plot 3255 Mongu, Zambia

(+260-212)221409 (+260-212)221422 (+260-212)221434 bmmongu@izb.co.zm

Mungwi
Plot 1031 Mungwi, Zambia

(+260-212)821524 (+260-212)821525 (+260-212)821510 bmmansa@izb.co.zm

Serenje
Stand 19, Convent Road Serenje, Zambia

(+260-212) 382036 (+260-212) 382035 bmserenje@izb.co.zm

Longacres Branch
Longacres Mall, Stand number 27395, Alick Nkhata Road, mass media, Lusaka

+260 211220068 bmlongacres@izb.co.zm

Premier Branch
Indo house corporate head office, Plot 1213/1214, Conner of great east/Addis Ababa drive, Lusaka P O BOX 35411

+260 211220052 Bmpremier@izb.co.zm
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Contact Information

Departments - Corporate office, Mumbai View Details

Departments -Head Office, Baroda View Details

Redressal Of Complaints View Details

Public Information Officer View Details

First Appellate Authorities View Details

Nodal Officer of our Bank for RBI’s Integrated Ombudsman Scheme 2021 View Details

Contact Details Of Banks Nodal Officer For DRTs DRATs View Details

Frequently Asked Questions (FAQs)

  • How can I submit an online complaint to Bank of Baroda?

    To register a complaint with the Bank of Baroda, access our official website: www.bankofbaroda.in, and follow these steps-

    • Navigate to the homepage.
    • Find the "Customer Support" section.
    • Click on "Submit Complaint."
    • Fill in the required details and describe the issue.
    • Submit the complaint to initiate the resolution process.
  • What is the Bank of Baroda complaint portal?

    The Bank of Baroda's complaint portal is facilitated through the Siebel CRM portal . This platform serves as a dedicated channel for customers to submit their concerns, enabling efficient tracking and resolution of various banking-related issues and queries.

  • What is the toll-free complaint helpline number for Bank of Baroda?

    The Bank of Baroda’s toll-free complaint number is 1800 5700 (for domestic customers) or +91 79-49044100 (for NRIs). These dedicated numbers can be used to register complaints, inquire about banking services, and seek assistance related to Bank of Baroda's products and services.

  • Can I file a complaint against Bank of Baroda's services or staff at their head office? If yes, what is the complaint number for the head office?

    You can file a complaint against Bank of Baroda's services or staff directly at their head office by following these steps:

    • Through post:

    Draft a letter, address it to the Principal Nodal Officer, and send it to the following address:

    Principal Nodal Officer, Head Office, Bank of Baroda, Baroda Bhavan, R. C. Dutt Road, Vadodara, Gujarat - 390007.

    • Through mail:

    Send your complaint via email to cs.ho@bankofbaroda.com.

  • What kind of issues can I report using the Customer Complaint Number?

    The Bank of Baroda customer complaint number allows you to report various issues including the shortcomings in the bank's products and services, inadequate service quality, discrepancies in offerings, or other deficiencies.

  • How long does it take for Bank of Baroda to respond to a complaint?

    Bank of Baroda aims to address complaints promptly, adhering to specific Turn Around Time (TAT) as per different complaint categories. The response time varies based on the nature of the complaint, ensuring that customers' concerns are handled effectively and efficiently within the designated timeframe.

  • Is there a specific time to call on BOB Customer Complaint Number?

    You can contact Bank of Baroda's customer complaint number at any time, as our toll-free line operates 24/7. We provide you with the convenience of around-the-clock availability to address your complaints instantly.

  • How can I contact BOB on WhatsApp?

    To get in touch with Bank of Baroda via WhatsApp, simply add our contact number: 8433888777, to your WhatsApp contacts. This allows you to initiate conversations, seek assistance, and address queries with the bank seamlessly through the popular messaging platform.

  • What information should I provide when registering a complaint?

    When registering a Bank of Baroda complaint on the Siebel CRM portal , provide comprehensive details of the issue, accompanied by any relevant supporting documents. Furnishing clear and accurate information allows the bank to understand the concerns thoroughly and facilitate a more effective and efficient resolution process.

  • Can I file a complaint regarding a Bank of Baroda ATM-related issue? If yes, what is the dedicated complaint number for ATM issues?

    Yes. You can lodge your Bank of Baroda complaints conveniently via the Siebel CRM portal , the dedicated toll-free number 1800 5700, or by reaching out to a branch near you . This ensures that any concerns regarding ATM services are promptly addressed.

  • What should I do if my complaint to the Bank of Baroda is not resolved satisfactorily?

    If your complaint with the Bank of Baroda doesn't yield a satisfactory resolution, reopen the complaint on the Siebel CRM portal or email cs.ho@bankofbaroda.com. Alternatively, you can escalate the matter to the Banking Ombudsman for your satisfaction.

     

  • Can I track the status of my complaint online after registering?

    You can easily monitor the status of your registered complaint online by visiting the link- https://bobcrm.bankofbaroda.co.in/onlinecomplaint/frmTrack.aspx?source=WEBSITE&sid=&id=. The link will help you track the progress of the Bank of Baroda complaint and keep you informed about the resolution process.

  • Are there any alternative ways to reach Bank of Baroda's customer complaint department if I am unable to contact them through the helpline number?

    If you’re unable to reach the Bank of Baroda's customer complaint department via the helpline number, send an email to cs.ho@bankofbaroda.com or contact them at 0265-2316377 during banking hours for assistance.

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