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Time - Norms for Various Banking Transactions
No. |
Service |
Time-norm |
1 |
Cash Payment
Through Teller
Through Cashier |
07 mins
15 mins |
2 |
Receipt of cash |
07 mins |
3 |
For issuance of DDs / FDR |
25 mins |
4 |
Payment of DDs |
15 mins |
5 |
Payment of FDRs |
15 mins |
6 |
Opening of an account |
25 mins |
7 |
Retirement of bills |
25 mins |
8 |
Updation of passbooks |
10 mins |
9 |
Statement of accounts |
Within 07 days |
10 |
Collection of cheques
Local
Outstation |
03 days
10 to 14 days |
> Our Commitment and Responsibilities
> Common Practices followed by our Branches
> Safeguards
> Common areas of Customer – Banker relationship
> Time - Norms for various banking transactions
> Extended Banking Hours
> Customer Communication
> Banking Ombudsman Scheme, 2006
> Redressal of Complaints
> Other customer centric initiatives
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