Time - Norms for Various Banking Transactions

No.	Service	Time-norm
1	Cash Payment Through Teller Through Cashier	07 mins 15 mins
2	Receipt of cash	07 mins
3	For issuance of DDs / FDR	25 mins
4	Payment of DDs	15 mins
5	Payment of FDRs	15 mins
6	Opening of an account	25 mins
7	Retirement of bills	25 mins
8	Updation of passbooks	10 mins
9	Statement of accounts	Within 07 days
10	Collection of cheques Local Outstation	03 days 10 to 14 days

> Our Commitment and Responsibilities
> Common Practices followed by our Branches
> Safeguards
> Common areas of Customer – Banker relationship
> Time - Norms for various banking transactions
> Extended Banking Hours
> Customer Communication
> Banking Ombudsman Scheme, 2006
> Redressal of Complaints
> Other customer centric initiatives